Security and GDPR
Built to protect your customers' data
Trust matters when a bot speaks for your business. Here is how Supbotive keeps conversations safe and under your control.
GDPR first
Supbotive is run from Norway and built for GDPR. Customer data is only used to run your bot.
You stay in control
Choose what the bot can answer, review every chat and pause it any time.
Your data is yours
Export or delete your knowledge base and chat history whenever you want.
Sensitive topics go to people
Payments, complaints and personal matters are handed to your team.
Official platforms only
We connect through the official WhatsApp Business Platform and Telegram Bot API.
No guessing
The bot answers from your approved knowledge. If it is not sure, it hands over.
FAQ
Security questions
Where is Supbotive based?+
Supbotive is run by a company based in Oslo, Norway, and follows GDPR.
Is our data used to train other bots?+
No. Your knowledge base and chats are only used to run your own bot.
Can we get a data processing agreement?+
Yes. Contact us and we will send our data processing agreement for review.
Can we delete our data?+
Yes. You can ask us to delete your knowledge base and chat history at any time.
Have a security question?
Our team is happy to walk your IT or compliance team through how Supbotive works.