Terms of service

These terms of service ("Terms") apply when you use Supbotive, including the website supbotive.com, the dashboard at app.supbotive.com and the Supbotive mobile apps for iPhone, iPad and Android (together, the "Service"). Please read them carefully. By creating an account or using the Service you agree to these Terms.

Who we are

The Service is provided by Absoluit AS, Tvetenveien 152, 0671 Oslo, Norway ("Supbotive", "we", "us"). "You" means the business that signs up for Supbotive and the people who use the Service on its behalf.

Using Supbotive

Supbotive is a service for businesses. You must be at least 18 years old and have the authority to accept these Terms on behalf of your business.

You must give us accurate information when you sign up and keep it up to date. You are responsible for keeping your login details safe and for everything that happens under your account, including the actions of team members you invite.

The Service

Supbotive provides an AI customer support agent that answers your customers on WhatsApp and Telegram, a dashboard and mobile apps where your team can follow, take over and reply to chats, and help from our team to set everything up.

We may improve, change or add features over time. If we remove a feature that is important to your plan, we will tell you in advance.

Your content and knowledge base

You keep all rights to the content you add to Supbotive, such as business information, documents and files ("Your Content"). You give us permission to use Your Content only to provide and improve the Service for you.

You are responsible for making sure Your Content is accurate, lawful and that you have the right to use it.

WhatsApp, Telegram and other platforms

To connect WhatsApp or Telegram you must follow the terms and policies of those platforms, including the WhatsApp Business Messaging Policy. Messaging fees charged by Meta for WhatsApp conversations are billed separately and are not included in your plan unless your plan says otherwise.

We are not responsible for changes, outages or decisions made by these platforms, such as the suspension of a phone number.

AI replies

Your bot answers customers using the information you provide. AI can sometimes make mistakes, so you should review your knowledge base, check answers on important topics and use the handover to your team when needed. Supbotive should not be used to give medical, legal or financial advice, or in emergencies.

Acceptable use

You agree not to use Supbotive to:

• send spam or messages people have not agreed to receive,
• share unlawful, harmful, misleading or offensive content,
• collect sensitive personal data without a lawful basis,
• break the law or the rights of others,
• try to copy, reverse engineer, overload or get unauthorised access to the Service.

We may suspend accounts that break these rules.

Plans, payment and cancellation

• Prices are shown on our pricing page and are charged in advance for each monthly or yearly billing period, plus any applicable taxes.
• You can upgrade, downgrade or cancel at any time. A cancellation takes effect at the end of the current billing period, and fees already paid are not refunded unless the law requires it.
• If a payment fails we may pause the Service until the payment is made.
• We will give you at least 30 days notice before changing the price of your plan.

Privacy and data protection

Our privacy policy explains how we handle personal data. When we process your customers' messages on your behalf we act as your data processor, and you are responsible for having a lawful basis to contact your customers and for telling them how their data is used.

Our rights

Supbotive, its software, design, logo and content belong to Absoluit AS or our licensors. These Terms give you the right to use the Service while your account is active. They do not give you ownership of the Service.

Availability and support

We work to keep Supbotive available and reliable, but we cannot promise that it will always be uninterrupted or error free. We may need to carry out maintenance, and we will try to do this at quiet times. You can contact our support team at info@supbotive.com.

Ending your account

You can close your account at any time by emailing info@supbotive.com. We may suspend or close an account that breaks these Terms or does not pay. After an account is closed, we delete your data as described in our privacy policy.

Liability

Nothing in these Terms limits liability that cannot be limited by law. Otherwise, we are not liable for indirect or consequential losses, such as lost profits or lost data, and our total liability under these Terms is limited to the fees you paid us in the 12 months before the claim.

Mobile apps

The Supbotive mobile apps are licensed to you for use with your Supbotive account. These Terms are between you and Absoluit AS, not Apple or Google. Apple and Google are not responsible for the apps, their maintenance or support, or any claims relating to them. Your use of the apps must also follow the terms of the App Store or Google Play. Apple and its subsidiaries are third party beneficiaries of these Terms and may enforce them against you.

Changes to these Terms

We may update these Terms from time to time. When we make important changes we will update the date at the top of this page and tell you by email or in the Service. If you keep using Supbotive after the changes take effect, you accept the updated Terms.

Governing law

These Terms are governed by Norwegian law. Any dispute will be handled by the Oslo District Court (Oslo tingrett), unless the law gives you the right to use another court.

Contact us

Absoluit AS
Tvetenveien 152, 0671 Oslo, Norway
Email: info@supbotive.com