Privacy policy

This privacy policy explains how Supbotive collects, uses and protects personal data when you visit supbotive.com, use the Supbotive dashboard at app.supbotive.com, or use the Supbotive mobile apps for iPhone, iPad and Android (together, the "Service"). Supbotive is a product of Absoluit AS.

Who we are

The Service is provided by Absoluit AS, Tvetenveien 152, 0671 Oslo, Norway ("Supbotive", "we", "us").

For the personal data of our website visitors, account holders and team members, we are the data controller. When a business uses Supbotive to answer its own customers on WhatsApp or Telegram, that business is the data controller for its customers' messages, and we process those messages on its behalf as a data processor.

You can contact us about privacy at any time at info@supbotive.com.

Information we collect

We collect the following information:

• Account and contact details: your name, email address, phone number, company name, website and login details when you sign up, book a demo or contact us.
• Business setup information: details about your business, opening hours, prices, services and the documents and files you upload so we can set up your bot.
• Customer conversations: messages, names, phone numbers, photos, files, voice notes and locations that your customers send to your business on WhatsApp or Telegram, and the replies sent by your bot or your team.
• Mobile app information: device type, operating system and app version, a push notification token so we can alert you about new chats, and crash and performance data that helps us fix problems.
• Website usage: IP address, browser type, pages visited and similar data collected through cookies, only where you have agreed to analytics or marketing cookies.
• Communication with us: emails, chat messages and support requests you send us.

The mobile apps only use your camera, photo library, microphone or location when you choose to send that content in a chat, and only after you give permission on your device. We do not read your phone contacts.

How we use your information

We use personal data to:

• create and manage your account and give you access to the dashboard and mobile apps,
• set up and run your AI support agent, including answering your customers from the knowledge you provide and handing chats to your team,
• send you notifications about new chats, alerts and handovers,
• provide support, send service messages and handle billing,
• keep the Service secure and prevent misuse,
• understand how the website and Service are used so we can improve them,
• send you news and offers, only where you have agreed or where the law allows, and you can opt out at any time.

Legal basis for processing

Under the GDPR we rely on the following legal bases: performance of a contract when we provide the Service you signed up for, our legitimate interests in running, securing and improving the Service, your consent for analytics and marketing cookies and for marketing messages, and compliance with legal obligations such as bookkeeping rules.

AI processing

Supbotive uses AI models to read incoming messages and write replies based on the information your business provides. Message content and your knowledge base are processed by our AI service providers only to generate these replies and run the Service.

Customer conversations are used to run your own bot. We do not sell them and we do not use them to build products for other customers.

Sharing your information

We do not sell personal data. We share it only with:

• Service providers that help us run Supbotive, such as hosting, AI model providers, email delivery and customer support tools,
• Messaging platforms such as Meta (WhatsApp Business Platform) and Telegram, so messages can be sent and received,
• Push notification services from Apple and Google, so the mobile apps can alert you,
• Analytics and advertising tools such as Google Analytics, Google Ads and Microsoft Clarity on our website, only with your consent,
• Authorities or advisers where the law requires it or to protect our rights,
• A buyer or successor if our business is reorganised or sold, under the same protections.

Our service providers may only use personal data to provide their services to us and must keep it secure.

International transfers

Some of our service providers are located outside Norway and the European Economic Area. When personal data is transferred outside the EEA, we make sure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses or an adequacy decision.

How long we keep data

• Account information is kept while your account is active and deleted within 90 days after the account is closed.
• Customer conversations and knowledge base content are kept while your business uses Supbotive, unless your business deletes them sooner, and are deleted after the account is closed.
• Invoices and accounting records are kept for as long as Norwegian bookkeeping law requires.
• Website analytics data is kept according to the settings of each analytics tool, for a maximum of 14 months.

How we protect your data

We use encryption in transit, access controls and regular monitoring to protect personal data. Only people who need access to provide the Service can see your data. No system is completely secure, but we work to protect your information and will inform you and the authorities of a personal data breach where the law requires it.

Your rights

Depending on where you live, you have the right to access the personal data we hold about you, correct it, delete it, receive a copy in a portable format, object to or restrict certain processing, and withdraw consent at any time.

To use these rights, email info@supbotive.com. We will reply within 30 days. If you are a customer of a business that uses Supbotive, please contact that business first. We will help them handle your request.

You also have the right to complain to a data protection authority. In Norway this is Datatilsynet (datatilsynet.no).

Deleting your account

You can ask us to delete your Supbotive account and the personal data linked to it at any time, whether you signed up on the website, the dashboard or the mobile app.

• Email info@supbotive.com from the email address on your account with the subject "Delete my account".
• We will confirm your request and delete your account, team members, knowledge base and conversation data within 30 days.
• We may keep limited records, such as invoices, where the law requires it.

Deleting the mobile app from your phone does not delete your account.

Children

Supbotive is a service for businesses and is not intended for children. We do not knowingly collect personal data from anyone under 16. If you believe a child has given us personal data, contact us and we will delete it.

Cookies

Our website uses cookies. You can read more and change your choice at any time on our cookie policy page.

Changes to this policy

We may update this policy from time to time. When we make important changes we will update the date at the top of this page and, where appropriate, tell you by email or in the Service.

Contact us

Absoluit AS
Tvetenveien 152, 0671 Oslo, Norway
Email: info@supbotive.com