Help centre
How can we help?
Setup guides and answers to common questions.
Getting started3 articlesWhatsApp and Telegram3 articlesKnowledge base3 articlesTeam and handoff3 articlesBilling3 articles
Getting started
How long does setup take?+
Most businesses are live within one working day. We start with a 20 minute kick-off call, connect your number, import your knowledge and test the bot with you.
What do I need to get started?+
Your website address, any documents with prices or policies, and access to the phone number you want to use for WhatsApp Business.
Can I try it before I pay?+
Yes. Build a test bot on the Try it page. You only pay once your bot goes live.
WhatsApp and Telegram
Can I keep my current WhatsApp number?+
In most cases yes. If the number is used in the WhatsApp Business app today, we move it to the WhatsApp Business Platform with you.
What are Meta conversation fees?+
Meta charges for some WhatsApp conversations, mainly ones your business starts. We pass these on at cost and show them in your dashboard.
How do I connect Telegram?+
We create a Telegram bot for your business and connect it to the same knowledge base. It takes a few minutes.
Knowledge base
How do I update an answer?+
Open Knowledge in your dashboard, find the answer and edit it. The bot uses the new version straight away.
What files can I upload?+
PDF and Word documents, price lists, menus and policies. You can also add website pages and single questions and answers.
What does "Teach your bot" do?+
It lists questions the bot could not answer. Approve your team's reply with one click and the bot will answer it next time.
Team and handoff
When does the bot hand over to a person?+
When it is not sure, when the customer asks for a person, and for topics you mark as sensitive, such as payments or complaints.
How does my team get alerts?+
In the dashboard and by notification on their phone. The full chat is attached so nobody has to ask twice.
How many team members can I add?+
Starter includes 1 agent seat and Growth includes up to 8. Business plans can have more.
Billing
How do I change my plan?+
Go to Settings, then Billing, and choose a new plan. Changes apply from your next billing date.
Can I cancel any time?+
Yes. There are no long contracts.
Do you offer invoices?+
Yes. Invoices are emailed each month and are also available in your dashboard.
No articles match that search. Ask our team.
Still stuck?
Our team answers every message, usually within a few hours.