IndustriesFor online shops
Order questions answered, without growing your team
Where is my order, how do I return this, does this come in blue. Supbotive answers the repeat questions instantly and passes payment problems and complaints to your support team.
Questions it answers every dayWhere is my order?How do I return this?Do you ship to the US?Is this in stock?
Nordic Wearonline
Message
Use cases
What Supbotive handles for online shops
Order status
Delivery times and tracking information for every order question.
Returns and exchanges
Explains your return policy and the steps, in plain words.
Product questions
Sizes, colours, materials and stock, straight from your product information.
Payments go to people
Double charges, refunds and complaints are handed to your team with the full history.
Results
Answers in seconds, not hours
The bot handles the routine questions instantly, any time of day. Your team only sees the chats that need a person, with the whole history attached.
- Replies 24/7, including evenings and weekends
- Answers only from your own information
- Hands over politely when it is not sure
- Learns every time your team replies
3 secfirst reply
24/7always on
1 dayto go live
FAQ
Questions from online shops
Can it look up a specific order?+
On the Business plan we can connect your store so the bot can check order status. On other plans it explains delivery times and links to tracking.
Will it handle refunds?+
No. Refunds and payment issues always go to your team.
Does it work for busy sale periods?+
Yes. The bot answers any number of chats at once, so peaks do not slow it down.
Ready to answer every message?
Start your 14-day free trial today, or book a short demo with our team.