Returns and refund queries are among the most repetitive questions in ecommerce support, and they are also among the easiest to automate correctly. Because most of these questions are policy-based, not transaction-based, Supbotive can answer them directly from your...
60-80% of ecommerce support tickets fall into categories that can be automated. The average store pays $2.70 $5.60 per ticket to have a human answer the same questions on repeat. An AI chatbot eliminates most of that volume and the 50% reduction is not a stretch goal....
Your support team is probably answering the same 10 questions on repeat. An e-commerce customer support chatbot takes most of that off their plate automatically, instantly, every day. Here are 50 queries to start with. Let’s Be Honest About Ecommerce Support...
