TL;DR Seven things happen in under two seconds after a customer sends a WhatsApp message to a Supbotive powered business. The message arrives via the WhatsApp Business API, Supbotive reads the intent, undersatand the user query related to previous context, searches...
Customers use it because it is fast, familiar, and convenient. Support teams use it because it allows them to communicate directly with customers without requiring additional apps or complicated support portals. But as support volumes grow, many businesses face the...
Setting up WhatsApp for customer support requires connecting to the WhatsApp Business API through Meta for Developers not the free WhatsApp Business App. The process takes under an hour: create a Meta app, add WhatsApp, verify your business number, generate a...
A WhatsApp support query goes through four stages the bot reads the intent, searches the knowledge base, delivers an answer, and escalates to a human agent only when it cannot resolve the query confidently. The handoff takes under 30 seconds, and the agent receives...
75 85% of WhatsApp support tickets fall into predictable, repeatable categories: shipping questions, return policies, product queries, and billing issues. An AI chatbot trained on your documentation answers all of them automatically, instantly, around the clock....
A WhatsApp chatbot is an automated system that responds to customer messages on WhatsApp without a human agent needing to be online. A regular bot follows rigid scripts and breaks when customers go off script. A WhatsApp AI chatbot understands natural language,...
