A WhatsApp chatbot is an automated system that responds to customer messages on WhatsApp without a human agent needing to be online. A regular bot follows rigid scripts and breaks when customers go off script. A WhatsApp AI chatbot understands natural language,...
Every time your AI chatbot escalates a conversation to a human agent, it is flagging a gap in its knowledge. That gap is valuable data. Businesses that review escalated conversations weekly and feed the resolutions back into their knowledge base consistently achieve...
If your AI customer support chatbot handles messages from UK customers, it is processing personal data and UK GDPR applies. Fines for non-compliance reach up to £17 million or 4% of global annual revenue. Most compliance issues are not technical. They come down to...
73% of UK users message businesses on WhatsApp daily. Online retail now accounts for over 27% of all retail sales in Great Britain. Put those two facts together and it’s clear UK ecommerce stores that ignore WhatsApp are leaving both sales and support efficiency...
A chatbot’s accuracy isn’t about which AI model you use. It’s about what you feed it. A well-structured support knowledge base gets your chatbot answering correctly from day one and keeps improving over time. Here’s how to build one that...
